Privacy policy

ToyJoyStore ("we", "us", "our") operates www.toyjoystore.com. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website or make a purchase. We follow applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

Information you give us: your name, email address, phone number, billing and shipping address, and any messages you send to our support team.

Order information: products purchased, order value, payment status and delivery details.

Payment information: payments are processed securely by our payment partners and Shopify. We do not store your full card number, CVV or UPI PIN.

Device and usage information: IP address, browser type, device details, pages viewed and how you interact with our website, collected using cookies and similar technologies.

2. How We Use Your Information

  • To process, ship and deliver your orders, and to handle returns and refunds.
  • To communicate with you about your orders, account and support requests.
  • To send offers, discounts and newsletters, only where you have agreed to receive them.
  • To improve our website, products and shopping experience.
  • To prevent fraud and keep our website secure.
  • To comply with legal and tax obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only with trusted partners who help us run our store, such as:

  • Shopify, which hosts our online store.
  • Payment gateways that process your payments.
  • Courier and logistics partners that deliver your orders.
  • Marketing and analytics tools that help us understand and improve our website.
  • Government or legal authorities, where required by law.

4. Cookies

We use cookies to keep items in your cart, remember your preferences and understand how visitors use our website. You can disable cookies in your browser settings, but some features of the website may not work properly.

5. Children's Privacy

Our products are made for children, but our website is meant to be used by parents, guardians and other adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared personal information with us, please contact us and we will delete it.

6. Data Security and Retention

We use reasonable security measures to protect your information. However, no method of online transmission or storage is completely secure. We keep your information only for as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements.

7. Your Rights

You may ask to access, correct or delete your personal information, or withdraw consent for marketing messages at any time. To unsubscribe from emails, click the "unsubscribe" link in any email. For other requests, write to support@toyjoystore.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

If you have any questions about this policy, please contact us:

  • Email: support@toyjoystore.com
  • Address: 124, Main Road Fatehpur Beri, Chhatarpur, New Delhi 110074, India
  • Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST