Refund policy

At ToyJoyStore, we want every toy to bring a smile. If something isn't right with your order, we're here to help. This policy explains how returns, replacements and refunds work for purchases made on www.toyjoystore.com.

1. Return Window

You can request a return or replacement within 7 days of the date your order is delivered. Requests made after this period cannot be accepted.

2. Eligible Reasons for Return

  • The product was received damaged or broken.
  • The product is defective or not working as described.
  • You received the wrong item, size, colour or quantity.
  • Parts or accessories are missing from the package.

3. Conditions for Return

  • The item must be unused and in the same condition in which you received it.
  • It must be returned in its original packaging, with all tags, manuals, accessories and freebies included.
  • Please record an unboxing video when you open the parcel. This helps us resolve damage, missing-item and wrong-item claims quickly.
  • Proof of purchase (order number) is required.

4. Non-Returnable Items

  • Items that have been used, assembled, played with, washed or damaged after delivery.
  • Products without original packaging, tags or accessories.
  • Items purchased during clearance or final-sale offers, where marked as non-returnable.
  • Gift cards and free promotional items.
  • Change-of-mind returns, unless the product is damaged, defective or incorrect.

5. How to Request a Return

  • Email us at support@toyjoystore.com within the return window with your order number, the reason for return, and clear photos or the unboxing video.
  • Our team will review your request and reply within 2 business days.
  • Once approved, we will arrange a reverse pickup where available, or share the return address for you to ship the item back.

6. Inspection and Refunds

After the returned item reaches us, we will inspect it within 2–3 business days. If the return is approved:

  • Prepaid orders are refunded to the original payment method (card, UPI, net banking or wallet).
  • Cash on Delivery orders are refunded by bank transfer or UPI to account details you provide. Remove this line if you do not offer COD.
  • Refunds are processed within 5–7 business days of approval. Your bank may take a few extra days to credit the amount.

Original shipping charges are non-refundable, except where the item was damaged, defective or incorrect.

7. Replacements

If you received a damaged, defective or wrong product, you may choose a replacement instead of a refund, subject to stock availability. If the item is out of stock, we will issue a full refund.

8. Order Cancellation

You can cancel your order free of charge before it has been shipped by emailing support@toyjoystore.com with your order number. Once an order has been shipped, it cannot be cancelled, but you may return it under this policy if it is eligible.

Contact Us

If you have any questions about this policy, please contact us:

  • Email: support@toyjoystore.com
  • Address: 124, Main Road Fatehpur Beri, Chhatarpur, New Delhi 110074, India
  • Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST